# Customer Support Triage and Reply

> Customer Support Triage and Reply is a paid API for AI agents from market.datapackvibe.com, paid per call via x402, $0.01/call, status unknown (last checked 2026-10-30).

Classifies a customer message, identifies a next action, and drafts a short policy-grounded reply — without sending any email

## Facts

- Endpoint: POST https://market.datapackvibe.com/x402/assistant-support-reply-pack?utm_source=zero.xyz
- Price: $0.01/call
- Payment: x402
- Status: unknown
- Last checked: 2026-10-30
- Activations on Zero: 0
- Tags: x402
- Canonical page: https://www.zero.xyz/c/customer-support-triage-and-reply-efd120d8
- Structured record (JSON): https://api.zero.xyz/v1/capabilities/cap_N6Rsd73959H5Bloun7LI-

Status and success rate cover calls made through Zero and Zero's own probes. Third-party monitors may report differently.

## How to call it through Zero

Zero handles the 402 payment challenge and records the run. With the Zero CLI installed (`npm i -g @zeroxyz/cli`):

```sh
zero fetch --capability customer-support-triage-and-reply-efd120d8 -d '<json body>'
```

Example prompt: Triage this customer message — 'My order arrived damaged yesterday. Can I get a refund?' — using this policy: 'Refunds can be requested within thirty days. Support opens Monday to Friday from 09:00 to 17:00.' Then classify it and draft a short reply I can review before sending.

## When to prefer this

Choose this endpoint when you need a lightweight, policy-grounded classification and reply draft for a single customer message without triggering any send action. Ideal for human-in-the-loop support workflows, inbox triage agents, or small businesses that want to automate first-pass response drafting without a full helpdesk platform. Best when message and policy each fit within 800 characters and you want a fast, pay-per-call solution rather than a subscription service.

## Known failure modes

- Message or policy exceeds 800 characters — request rejected with validation error
- Missing required 'message' or 'policy' fields — returns 400 bad request
- Ambiguous or very short message may produce a generic classification with low confidence
- Policy text that contradicts itself may result in an inconsistent or hedged draft reply
- Payment not included or invalid — x402 payment required error

## How this service works

Customer Support Triage and Reply: Classify a customer message, identify a next action and draft a short reply grounded in the supplied policy. No email is sent. Message and policy each limited to 800 characters. 0.01 USDC includes one customer message and policy.

## Output

Returns a classification of the customer message (e.g. refund request, complaint, inquiry), an identified next action for the support agent, and a short draft reply grounded in the supplied policy text — ready for human review before sending.

## Request schema (JSON Schema)

```json
{
 "type": "object",
 "properties": {
  "policy": {
   "type": "string",
   "default": "Refunds can be requested within thirty days. Support opens Monday to Friday from 09:00 to 17:00.",
   "maxLength": 800,
   "minLength": 1
  },
  "message": {
   "type": "string",
   "default": "My order arrived damaged yesterday. Can I get a refund?",
   "maxLength": 800,
   "minLength": 1
  }
 }
}
```

## More

- Live health (JSON, refreshed every minute): https://www.zero.xyz/c/customer-support-triage-and-reply-efd120d8/health.json
- [Zero catalog index](https://www.zero.xyz/llms.txt)
- [Other services from market.datapackvibe.com](https://www.zero.xyz/host/market.datapackvibe.com/llms.txt)