# TradepilotUSA Support Ticket Triage

> TradepilotUSA Support Ticket Triage is a paid API for AI agents from www.tradepilotusa.com, paid per call via x402, $0.25/call, status unknown (last checked 2026-09-30).

Analyzes a raw support ticket or customer complaint, classifies the issue type, summarizes the problem, identifies evidence gaps, and drafts a structured response with diagnostics

## Facts

- Endpoint: POST https://www.tradepilotusa.com/api/agent-commerce/v1/services/support_ticket_triage/execute?utm_source=zero.xyz
- Price: $0.25/call
- Payment: x402
- Status: unknown
- Last checked: 2026-09-30
- Activations on Zero: 0
- Tags: x402
- Canonical page: https://www.zero.xyz/c/tradepilotusa-support-ticket-triage-2f20e4ba
- Structured record (JSON): https://api.zero.xyz/v1/capabilities/cap_oht7YCippebO-AN2zKOO0

Status and success rate cover calls made through Zero and Zero's own probes. Third-party monitors may report differently.

## How to call it through Zero

Zero handles the 402 payment challenge and records the run. With the Zero CLI installed (`npm i -g @zeroxyz/cli`):

```sh
zero fetch --capability tradepilotusa-support-ticket-triage-2f20e4ba -d '<json body>'
```

Example prompt: Here's a support ticket from a customer saying they got a blank confirmation page after submitting our appointment request form on mobile — can you triage this ticket, classify the issue type, summarize what the problem is, flag any missing info like screenshots or error codes, and draft a first diagnostic response for our support team?

## When to prefer this

Choose this endpoint when you need automated first-pass analysis of unstructured customer support messages — particularly for classifying issue types, identifying what diagnostic information is missing, and generating a structured draft response before human review. Ideal for small-to-medium businesses using TradepilotUSA that want to reduce manual triage overhead on their helpdesk without building a custom NLP pipeline.

## Known failure modes

- source_text too short (below 20 chars) returns validation error
- brief field missing or under 10 chars triggers schema rejection
- malformed JSON body returns 400 error
- unclear or ambiguous ticket text may produce low-confidence classification
- missing context in ticket leads to large evidence_gaps list
- payment failure via x402 returns 402 before processing

## How this service works

Classify supplied support-ticket text, summarize symptoms, propose safe diagnostics, and draft a response without sending it. Uses buyer-supplied information only; no external research or outbound actions. Returns a draft for human review.

## Output

Returns a JSON object containing the task name, a concise summary of the customer's reported problem, a detailed artifact with issue classification, symptom summary, proposed diagnostic steps, a list of assumptions made, identified evidence gaps (e.g. missing screenshots or error codes), a requires_human_review boolean flag, and a unique request ID with provenance metadata.

## Request schema (JSON Schema)

```json
{
 "type": "object",
 "properties": {
  "brief": {
   "type": "string",
   "maxLength": 12000,
   "minLength": 10
  },
  "audience": {
   "type": "string",
   "maxLength": 500
  },
  "source_text": {
   "type": "string",
   "maxLength": 32000,
   "minLength": 20
  }
 }
}
```

## Response schema (JSON Schema)

```json
{
 "type": "json",
 "example": {
  "task": "support_ticket_triage",
  "summary": "The customer reports that submitting the appointment request form on a mobile browser results in a blank confirmation page. There is no evidence about whether the request was saved or any error detail",
  "artifact": "Illustrative excerpt from a synthetic provider check:\n## Support Ticket Analysis and Response Draft\n\n### Classification\nIssue Type: Web Form Submission Problem\nAffected Feature: Appointment Request Form\nUser Environment: Mobile Browser\n\n### Symptom Summary\nThe customer reports that after submitting the appointment request form via a mobile browser, the confirmation page appears blank. There is no provided screenshot, error code, or confirmation that the request was successfully saved.\n\n### Proposed Safe Diagnostics\n1. Verify if the issue can be rep",
  "provenance": {
   "source": "buyer_supplied",
   "generated_at": "2026-09-22T14:42:59.819Z",
   "external_research_performed": false
  },
  "request_id": "example_support_ticket_triage",
  "assumptions": [
   "The issue occurs specifically on mobile browsers as reported by the customer.",
   "No error codes or screenshots are available from the customer."
  ],
  "evidence_gaps": [
   "No screenshot or error code from the customer to clarify the blank page issue.",
   "No confirmation whether the appointment request was saved or recorded."
  ],
  "requires_human_review": true
 }
}
```

## More

- Live health (JSON, refreshed every minute): https://www.zero.xyz/c/tradepilotusa-support-ticket-triage-2f20e4ba/health.json
- [Zero catalog index](https://www.zero.xyz/llms.txt)
- [Other services from www.tradepilotusa.com](https://www.zero.xyz/host/www.tradepilotusa.com/llms.txt)