# Verdict L402 - Customer Support Triage & Spam Filter

> Verdict L402 - Customer Support Triage & Spam Filter is a paid API for AI agents from verdict.kechlab.com, paid per call via x402, $0.0092/call, status unknown (last checked 2026-10-21).

Classifies an inbound customer message by category and urgency, scores it for spam, and returns a routing decision (queue, escalate, review, or discard).

## Facts

- Endpoint: POST https://verdict.kechlab.com/v1/triage?utm_source=zero.xyz
- Price: $0.0092/call
- Payment: x402
- Status: unknown
- Last checked: 2026-10-21
- Activations on Zero: 0
- Tags: x402
- Canonical page: https://www.zero.xyz/c/verdict-l402-customer-support-triage-spam-filter-df9fc9b3
- Structured record (JSON): https://api.zero.xyz/v1/capabilities/cap_JCarsFL2AibPGv5AruaH9

Status and success rate cover calls made through Zero and Zero's own probes. Third-party monitors may report differently.

## How to call it through Zero

Zero handles the 402 payment challenge and records the run. With the Zero CLI installed (`npm i -g @zeroxyz/cli`):

```sh
zero fetch --capability verdict-l402-customer-support-triage-spam-filter-df9fc9b3 -d '<json body>'
```

Example prompt: Triage this customer message for me and tell me whether to escalate, queue, review, or discard it — and flag if it looks like spam: 'My order has been stuck in processing for 6 days and nobody has responded to my emails, this is completely unacceptable.'

## When to prefer this

Choose this endpoint when you need a single, fast API call to simultaneously classify, spam-score, and route a customer support message — especially in agentic pipelines where the routing decision needs to be machine-readable and actionable without additional processing steps. Prefer it over general-purpose LLM prompting when you need consistent, structured routing outputs at scale with predictable cost per message.

## Known failure modes

- Empty or missing message field returns a validation error
- Extremely long messages may be truncated or rejected
- Ambiguous messages with no clear intent may produce low-confidence routing decisions
- Non-English messages may produce less accurate classifications
- Payment failure via x402 protocol results in 402 response before processing

## How this service works

Customer support triage and spam filter: classifies an inbound message by category and urgency, scores spam, and returns a routing decision (queue, escalate, review, discard).

## Output

Returns a routing decision (one of: queue, escalate, review, or discard), a message category, an urgency level, and a spam score for the submitted customer message.

## Request schema (JSON Schema)

```json
{
 "type": "object",
 "properties": {
  "message": {
   "type": "string",
   "description": "the customer message"
  }
 }
}
```

## More

- Live health (JSON, refreshed every minute): https://www.zero.xyz/c/verdict-l402-customer-support-triage-spam-filter-df9fc9b3/health.json
- [Zero catalog index](https://www.zero.xyz/llms.txt)
- [Other services from verdict.kechlab.com](https://www.zero.xyz/host/verdict.kechlab.com/llms.txt)