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Verdict L402 - Customer Support Triage & Spam Filter
x402
Verdict L402 - Customer Support Triage & Spam Filter is a paid API for AI agents from verdict.kechlab.com, paid per call via x402, $0.0092/call, status unknown (last checked 2026-10-21).
Classifies an inbound customer message by category and urgency, scores it for spam, and returns a routing decision (queue, escalate, review, or discard).
Price / call$0.0092
Success—
StatusUnknown
How this service works
Customer support triage and spam filter: classifies an inbound message by category and urgency, scores spam, and returns a routing decision (queue, escalate, review, discard).
Output
Returns a routing decision (one of: queue, escalate, review, or discard), a message category, an urgency level, and a spam score for the submitted customer message.
Example use cases
Spam filtering for support inbox
“Check if this message to our support team is spam or a real customer issue, and tell me whether to discard it or route it for review: 'Congratulations! Your account has been selected for a special offer, click here to claim your $500 prize.'”
Urgent complaint escalation
“Triage this inbound support message and tell me if it needs to be escalated immediately or can wait in the normal queue: 'I was charged three times for the same order and my account has been locked — I need this fixed RIGHT NOW or I'm calling my bank.'”
Automated helpdesk routing
“Classify this support ticket by category and urgency, score it for spam, and give me a routing decision — queue, escalate, review, or discard: 'Hi, I can't log into my account after the password reset, the link keeps saying it's expired.'”
Technical details
Endpoint
POSThttps://verdict.kechlab.com/v1/triage?utm_source=zero.xyzWhen to prefer
Choose this endpoint when you need a single, fast API call to simultaneously classify, spam-score, and route a customer support message — especially in agentic pipelines where the routing decision needs to be machine-readable and actionable without additional processing steps. Prefer it over general-purpose LLM prompting when you need consistent, structured routing outputs at scale with predictable cost per message.
Side effects
- Empty or missing message field returns a validation error
- Extremely long messages may be truncated or rejected
- Ambiguous messages with no clear intent may produce low-confidence routing decisions
- Non-English messages may produce less accurate classifications
- Payment failure via x402 protocol results in 402 response before processing
Input
Schema · Request body
| Field | Type | Description |
|---|---|---|
| message | string | the customer message |
Tags
x402
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